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James Dolling, head of customer proposition, joined industry experts from Bloom & Wild and CitySprint on stage at Engage Customer's Customer Engagement Summit.
The panel discussed creating a customer-centric culture by empowering employees and continually striving for improvement. James spoke about his work around centralising data and collaborating with the industry to ensure #LondonOverground customers receive information as efficiently as possible.
#ArrivaRailLondon #LondonTransport #CustomerExperience #CustomerEngagement #Rail #Trains
It's been a busy week for our resident elf, Arlo!
Arlo has been spreading festive cheer (and some mischief!) across the #LondonOverground network in the lead up to Christmas. Can you guess the five stations we caught him at?
Here are some clues...comment your guesses below!
Station 1: This stationβs name derives from the former royal ownership of parts of Hackney.
Station 2: This important commuter location welcomes passengers for two different operators and is situated on a main line. Trains first ran through in 1837, but a station wasnβt built until 1917 and then under a different name. Some people might say it is βshaggyβ or βfluffyβ.
Station 3: This north-west London station connects many different areas of the city and beyond.
Station 4: This is one of two stations that was built to serve the site of the 1851 exhibition building.
Station 5: This station recently celebrated its 15th anniversary and is on the doorstep to one of the capital's most popular go-to spots during the festive season.
#ElfOnTheShelf #ArrivaRailLondon #LondonTransport #Rail
Colleagues from ARL joined Network Rail, Transport for London and Alstom last month to discuss ideas and agree steps, with the aim of delivering the best possible journey experience to passengers on the North London line.
Matthew Hayes, service delivery manager, spoke about his experience of managing stations on the line, presenting first hand comments from passengers.
Operations director Gunnar Lindahl said: "It was absolutely brilliant to come together with the team of dedicated professionals who lead every element of our North London line delivery every day. We have a burning platform to work together more closely than we have ever done before to bring better outcomes for our #LondonOverground customers.β
#ArrivaRailLondon #LondonTransport #Collaboration #Partnership #PartnershipWorking #Rail
Congratulations are in order for our operations team, who took home an award at the Golden Whistle Awards 2024 on Friday!
The team were awarded the silver whistle for the biggest year-on-year improvement in minimising delay minutes on self.
Find out more here https://bit.ly/ARLgw
Thanks to Modern Railways and the CIRO | Chartered Institution of Railway Operators for organising and hosting the event.
#GoldenWhistleAwards #ArrivaRailLondon #LondonOverground #LondonTransport #Awards #Rail
Happy International Women's Day!
As we honour the incredible achievements and contributions of women around the world, we're proud at ARL to recognise the importance of gender equality and strive to #InspireInclusion every day.
Our social value manager, Shivani Hill, spoke to us about the significance of the Suffragette Line being named on the #LondonOverground network, a project which ARL colleagues helped Transport for London to deliver.
ARL's new EDI manager, Shaminder Uppal, also sat down with us to talk about her vision for the company and the impact events like #InternationalWomensDay can have in inspiring important conversations https://bit.ly/ARLsuedi
Thank you to all the brilliant women across ARL, who keep thousands of people moving around our vibrant city every day.
#ArrivaRailLondon #IWD2024 #GenderEquality #Inclusion #Diversity #SuffragetteLine #EDIManager #SocialValue
Our head of revenue protection and security, Elizabeth Umoke, has switched tracks...
After taking home the Equality, Diversity and Inclusion Individual award at the Women in Rail Awards last year, Elizabeth is now a judge for the 2024 awards! She will help to showcase individuals and companies who have made a signiο¬cant contribution to improving gender balance, equality, diversity and inclusion within the UK railway industry over the past year.
Meet the judges here https://bit.ly/WiREU
#WomenInRail #ArrivaRailLondon #EDI #Equality #Diversity #Inclusion #LondonOverground
Congratulations to our head of customer experience relationships and projects, Sam Russell, who has been named one of the '55 Ones to Watch in Transport 2024' by Passenger Transport and Lost Group!
Sam has played a crucial part in the customer experience team for over 15 years, having started his journey at London Overground as a station delivery manager in 2008. He has been recognised by the panel for his work with trade union colleagues and dedication to improving customer satisfaction.
#ArrivaRailLondon #LondonOverground #LondonTransport #OnesToWatch #Rail
The London Overground night service has played an important role in the city's night-time economy since it launched in 2017, providing safe and affordable connections for passengers.
Arriva Rail London colleagues Ebenzer Oladunni and Frank Riedel, and Alfred Adesina from Site Operative Solutions Ltd - sosgroup.uk, met with Night Czar Amy LamΓ© last week at Dalston Junction to talk about their experiences of keeping Londoners moving late into the night.
#LondonOverground #ArrivaRailLondon #LondonTransport #NightTimeEconomy #Rail
The London Overground lines have officially been named!
Colleagues across the network have been busy today sharing information on the Lioness, Mildmay, Liberty, Weaver, Suffragette and Windrush lines with our customers. Steve Best, managing director, and Victoria Liddell, programme manager, also joined the Mayor of London and colleagues from Transport for London to unveil the line names this morning at Highbury and Islington station.
The line names will make navigating the network simpler and give each of the lines its own identity, reflecting Londonβs rich history and diversity.
Thank you to our colleagues who have been involved so far in helping TfL to deliver this project, and to those who will play an important part over the coming months.
Find out more here: https://bit.ly/TfLLO
#ArrivaRailLondon #LondonOverground #LondonTransport #LondonTravel #London
ARL's customer experience director, Charlotte Whitfield, sat down with BBC London News today to talk about the new community space and waiting room at Bruce Grove station. Tim Hedley-Jones from Railway Heritage Trust also gave an insight into the rich history of the station.
The deteriorating Victorian era rooms were recently restored to their former glory by the ARL infrastructure projects team, as part of a heritage restoration project funded by Transport for London and Railway Heritage Trust.
The feature is available to watch here from 20:11 until tomorrow evening : https://lnkd.in/eK58yK4N
#LondonOverground #ArrivaRailLondon #LondonTransport #Rail #London
This time last week, we unveiled a significant heritage restoration project at Bruce Grove station, funded by Transport for London.
TfL initially approached ARL to deliver a project which would improve the #LondonOverground stationβs efficiency and reliability through repair and replacement of deteriorating assets. As the works progressed, the project team saw the opportunity to revive the historic stationβs architectural charm, whilst improving the station's structural integrity. Hear about the project from colleagues from ARL, TfL, Railway Heritage Trust and Haringey Council below.
Or read all about it in TimeOut! https://lnkd.in/edkCxAkK
#ArrivaRailLondon #LondonTransport #Rail #Community #Heritage #Restoration
Peter Cumlin Charlotte Whitfield Edmund Bird Andy Savage Lester Buxton
ARLβs first cohort of 'reverse mentors' have completed their three-month programme.
Our directors were paired with colleagues from across the business to gain a better understanding of employees' experiences and the different challenges they face.
The cohort came together to review the programme and decide next steps. One of the key takeaways from the group was a heightened awareness of the vast and diverse talent within ARL.
#ArrivaRailLondon #LondonOverground #Talent #ReverseMentoring #Rail
James Dolling, head of customer proposition, joined industry experts from Bloom & Wild and CitySprint on stage at Engage Customer's Customer Engagement Summit.
The panel discussed creating a customer-centric culture by empowering employees and continually striving for improvement. James spoke about his work around centralising data and collaborating with the industry to ensure #LondonOverground customers receive information as efficiently as possible.
#ArrivaRailLondon #LondonTransport #CustomerExperience #CustomerEngagement #Rail #Trains
It's been a busy week for our resident elf, Arlo!
Arlo has been spreading festive cheer (and some mischief!) across the #LondonOverground network in the lead up to Christmas. Can you guess the five stations we caught him at?
Here are some clues...comment your guesses below!
Station 1: This stationβs name derives from the former royal ownership of parts of Hackney.
Station 2: This important commuter location welcomes passengers for two different operators and is situated on a main line. Trains first ran through in 1837, but a station wasnβt built until 1917 and then under a different name. Some people might say it is βshaggyβ or βfluffyβ.
Station 3: This north-west London station connects many different areas of the city and beyond.
Station 4: This is one of two stations that was built to serve the site of the 1851 exhibition building.
Station 5: This station recently celebrated its 15th anniversary and is on the doorstep to one of the capital's most popular go-to spots during the festive season.
#ElfOnTheShelf #ArrivaRailLondon #LondonTransport #Rail
Colleagues from ARL joined Network Rail, Transport for London and Alstom last month to discuss ideas and agree steps, with the aim of delivering the best possible journey experience to passengers on the North London line.
Matthew Hayes, service delivery manager, spoke about his experience of managing stations on the line, presenting first hand comments from passengers.
Operations director Gunnar Lindahl said: "It was absolutely brilliant to come together with the team of dedicated professionals who lead every element of our North London line delivery every day. We have a burning platform to work together more closely than we have ever done before to bring better outcomes for our #LondonOverground customers.β
#ArrivaRailLondon #LondonTransport #Collaboration #Partnership #PartnershipWorking #Rail
Congratulations are in order for our operations team, who took home an award at the Golden Whistle Awards 2024 on Friday!
The team were awarded the silver whistle for the biggest year-on-year improvement in minimising delay minutes on self.
Find out more here https://bit.ly/ARLgw
Thanks to Modern Railways and the CIRO | Chartered Institution of Railway Operators for organising and hosting the event.
#GoldenWhistleAwards #ArrivaRailLondon #LondonOverground #LondonTransport #Awards #Rail
Happy International Women's Day!
As we honour the incredible achievements and contributions of women around the world, we're proud at ARL to recognise the importance of gender equality and strive to #InspireInclusion every day.
Our social value manager, Shivani Hill, spoke to us about the significance of the Suffragette Line being named on the #LondonOverground network, a project which ARL colleagues helped Transport for London to deliver.
ARL's new EDI manager, Shaminder Uppal, also sat down with us to talk about her vision for the company and the impact events like #InternationalWomensDay can have in inspiring important conversations https://bit.ly/ARLsuedi
Thank you to all the brilliant women across ARL, who keep thousands of people moving around our vibrant city every day.
#ArrivaRailLondon #IWD2024 #GenderEquality #Inclusion #Diversity #SuffragetteLine #EDIManager #SocialValue
Our head of revenue protection and security, Elizabeth Umoke, has switched tracks...
After taking home the Equality, Diversity and Inclusion Individual award at the Women in Rail Awards last year, Elizabeth is now a judge for the 2024 awards! She will help to showcase individuals and companies who have made a signiο¬cant contribution to improving gender balance, equality, diversity and inclusion within the UK railway industry over the past year.
Meet the judges here https://bit.ly/WiREU
#WomenInRail #ArrivaRailLondon #EDI #Equality #Diversity #Inclusion #LondonOverground